Privacy Policy for Cog & Candy Confections

This Privacy Policy describes how Cog & Candy Confections ("we," "us," or "our"), operating from 60-30 Menahan Street, New York, New York, 11385, collects, uses, and discloses personal information when you visit or make a purchase from our site. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

Information We Collect

When you visit our site, we collect certain information about your device, your interaction with our site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information that can uniquely identify an individual.

Information You Directly Provide:

• Contact Information: Such as your name, email address, postal address, and phone number when you place an order for our artisan candies, gourmet chocolates, bulk sugar, or custom sweets.
• Payment Information: We collect payment details (e.g., credit card numbers, billing address) directly or through secure third-party payment processors when you make a purchase. We do not store full payment card details on our servers.
• Account Information: If you create an account, we store your username and password, along with your order history.
• Communications: Records of your correspondence when you contact us for customer service or inquiries about our nostalgic candy lines or custom event orders.

Automatically Collected Information:

• Device Information: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
• Browsing Information: Information about the individual web pages or products (like our gourmet chocolates or custom sweet options) that you view, what websites or search terms referred you to our site, and how you interact with our site.

How We Use Your Personal Information

We use the Personal Information we collect for various purposes, including:

• Order Fulfillment: To process and fulfill orders for our artisan candies, gourmet chocolates, bulk sugar, or custom sweets, including shipping and providing order confirmations.
• Communication: To communicate with you regarding your orders, answer your inquiries, and provide customer support.
• Site Improvement: To improve and optimize our site, such as by generating analytics about how our customers browse and interact with our confectionery offerings.
• Marketing and Promotions: To send you marketing and promotional communications about our new products, special offers, or nostalgic candy lines, based on your preferences. You can opt-out of these communications at any time.
• Security and Fraud Prevention: To screen our orders for potential risk or fraud.
• Legal Compliance: To comply with legal obligations and resolve any disputes.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

• Service Providers: We use third-party service providers to help us operate our site, process payments, fulfill orders, and provide other services (e.g., shipping companies for delivery of your artisan candies). These providers are contractually obligated to protect your information.
• Analytics: We use analytics services (such as Google Analytics) to understand how our customers use our site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a resident of certain regions, including the European Economic Area (EEA) and the UK, you have specific rights regarding your personal information.

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of it.
• Right to Rectification: You have the right to request that we correct any inaccurate personal information we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at the address provided below.

Data Retention

When you place an order through our site, we will retain your Personal Information for our records unless and until you ask us to erase this information. This includes details related to your purchase of our artisan candies, gourmet chocolates, or custom event sweets.

Cookies

We use cookies and similar tracking technologies to track the activity on our site and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site effectively.

We use both session and persistent cookies to operate our service, remember your preferences, and for security purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with a new revision date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail at:

Cog & Candy Confections
60-30 Menahan Street,
New York, New York, 11385,
US